Saturday, April 12, 2008 3:06:00 PM
Added By: Todd Mayberry (todd@bluechalksoftware.com)
Work Order Update - Request More Info Link
Many of you already have procedures in place for when techicians or building technicians need more information to complete a work order. That's not to say that insufficient info doesn't still slow down the work order process. Phone calls to the user that submitted the order can work but often lead to phone tag or more delays. Emails work well for this but leave no record of the questions and answers in the work order system.
Ron Spicer from Affton Schools in St. Louis suggested a Request More Information link for technicians. We added this over the weekend, and I really think it will help users and technicians alike. Now technicians can click Request More Information, type their question and the system does 3 things: 1) Changes the status of the work order to More Information is Needed, 2) Sends an email of the question to the user that submitted the work order, and 3) Adds the technician's question to the work order details. When the user receives the email, there is a link that takes them to an add more information page. The user doesn't need to log on to the system, just to click the link. Once they follow the link and answer the question the system: 1) Changes the status of the work order to Information Added, 2) Emails the technician that asked the question, and 3) Adds the answer to the work order details.
We hope this helps out!
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Wednesday, April 9, 2008 10:42:00 AM
Added By: Todd Mayberry (todd@bluechalksoftware.com)
Why the Internet Has Doomed Us All
This morning the song, "So You Want to Be Boxer" from the 1976 (I think) Scott Baio/Jodi Foster movie "Bugsy Malone" popped into my head. Strange enough. Haven't seen that movie since I was a child. I typed Bugsy Malone Boxer in Google and the song was on YouTube. Plus the entire movie, subtitled in Japanese for some reason, was on Google video. This is why American productivity is in trouble. Distractions are far to easy to come by. Just 10 years ago, had I wanted to see Bugsy Malone, it would have taken me at least 2 days, 1 day if the video store had it in stock. Now I should go back to programming. Or watch Bugsy Malone and learn Japanese.
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Saturday, April 5, 2008 4:02:00 PM
Added By: Todd Mayberry (todd@bluechalksoftware.com)
Note to Safari Users That They Probably Already Knew
After coding for a while today to fix what I thought was a bug in our software affecting Safari, I learned that Safari either (from what I can tell) blocks all pop up windows or blocks none. Mac and Safari users probably already knew this, but I found it odd. Our software requires pop-ups so you could just turn it off then turn it back on when you went on the web to non-BlueChalk site (the pop-up blocker, that is). The odd thing I found though, was that if a pop-up originates in code, for instance if I have a button that calls a function or sub-routine, Safari blocks it. But if I have a java based link that calls no code just uses java script to create a pop-up window and disable its features, determine its size, etc., it doesn't block it. Non of this strikes me as a security issue for two reasons: 1) pop ups are more of a nuisance than a security issue on the web (not in our software, they actually make many systems run more efficiently) and 2) most safari users are on a Mac which isn't as vulnerable as Windows based machines. I'm using Safari on my Mac and on my Windows PC and it works well on both. As I mentioned in my last post, our numbers of Safari users are dropping, but I still wanted to find out why our calendar feature for setting deadlines wasn't working on Safari. Now I know. Also, I've just realized that I've written a blog post that seems to be both pro and anti Safari and pro and anti pop-up windows. It's Saturday after a long week.
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