We've added a new feature to the technology and building maintenance systems.  Now, along with adding labor items, part items, and vendor items to a work order, administrators, building administrators, technicians, and building technicians can now add saved responses to work orders.  Saved responses are "canned" solutions/answers entered by building and technology administrators.  Instead of marking a work order complete and typing in information, technology and building workers can now mark a work order complete using the saved response.  Using this feature emails the saved response to the person that entered the work order, marks the work order complete,

and records the response (and zero labor hours) as a labor item.

For example, say that you have been receiving a number of technology work orders about Internet Explorer's Web page unavailable while offline message.  Your technology administrator can enter a detailed saved response such as:

"To remove this message, simply click the Connect button shown below the message.  If the problem persists, Click on File at the top right-hand corner of Internet Explorer.  If Work Offline is checked, click on it to 'uncheck' this option.  This should correct the problem.  If neither of these solutions solves the problem, please submit a new work order.  Please state in the work order that the previous suggested solution did not solve the problem."

Now, instead of typing this each time on the add labor item page, a technician or administrator can simply select this saved response.  The info will be emailed to the work order submitter and the work order will be marked complete.

We hope that this feature will save building and technology departments a great deal of time and help end users to receive detailed, uniform, self-service solutions.  Thanks go to Patti Jones of the Senath-Hornersville school district in Missouri for suggesting this feature.